- Career
Join the Rapid Care Group
- Career
Join the Rapid Care Group
- Why choose us
Built by healthcare operators, for healthcare operators
Rapid Care Group is a global leader in healthcare information management, insurance, and legal support,
with 1300+ professionals across four countries. We combine AI-driven automation with deep domain
expertise, backed by ISO 27001, SOC 2, and HIPAA compliance.
Global client exposure
Work directly with healthcare and legal clients across the U.S., U.K., and Australia. Real exposure to international workflows, compliance standards, and client communication from day one.
Skill development in deep domains
Build expertise across AI-powered platforms, EHR systems, RCM, legal documentation, and medical coding — in-demand domain skills, not generic BPO experience.
Learning culture with real projects
No bench time. From day one you're on live client projects, with mentoring from experienced leaders and exposure to global standards.
- CAREER GROWTH
Built for internal growth
Analyst & Coder → Billing Head
Rapid care is an exception, it actively educates its staff across all functions and supports growth into advanced roles. Everyone is encouraged to become a subject matter expert, team lead, or manager.
With Rapid Group Care since 2015
First Process → Multi-Account Owner
Over the last 12 years I’ve witnessed tremendous growth for both the company and its employees. It’s been inspiring to be part of a team that embraces challenges and consistently achieves new milestones.
12 years at Rapid Care Group
Record Reviewer → Team Manager
The company’s core strength is identifying talent early and nurturing it through timely responsibilities and continuous professional guidance. Every day offers opportunities to learn and grow.
- Be Part of Our Team
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- Life at Rapid care
Moments that make us
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Career Opportunities
- Chennai
Charge Entry
Key Responsibilities:
Enter patient and charge information accurately into the billing system.
Review medical records and documents for charge details.
Assign appropriate CPT, HCPCS, and other billing codes based on available information.
Verify patient demographics, insurance details, and service information.
Identify and resolve charge entry errors or missing information.
Follow client-specific billing guidelines and procedures.
Ensure charges are entered accurately and within the required TAT.
Maintain quality and productivity standards.
Requirements:
Experience in US Medical Billing/Charge Entry preferred.
Basic knowledge of CPT, HCPCS, ICD-10, and medical terminology.
Good attention to detail and typing skills.
- Chennai
Credentialing Analyst (End-to-End)
Key Responsibilities
• Verify provider credentials, including licenses, certifications, education, training, work history, DEA, NPI, and malpractice insurance.
• Process payer enrollments, revalidations, and CAQH profile management.
• Ensure timely submission of credentialing applications to insurance payers.
• Follow up with providers, payers, and internal stakeholders regarding application status.
• Maintain accurate provider records and credentialing databases.
• Track expiration dates and coordinate renewals for licenses, certifications, and malpractice coverage.
• Identify and resolve credentialing discrepancies or missing documentation.
• Ensure compliance with NCQA, CMS, Joint Commission, and payer-specific guidelines.
• Collaborate with provider relations, contracting, and operations teams to support onboarding and network participation.
• Perform end-to-end provider credentialing and re-credentialing activities.
Required Qualifications
• Hands-on experience with end-to-end credentialing and payer enrollment processes.
• Knowledge of CAQH, NPI, PECOS, and provider enrollment platforms.
• Excellent verbal and written communication skills.
• Experience working with US healthcare providers and insurance payers.
• Knowledge of medical billing, revenue cycle management, and provider contracting processes.
- Chennai
Payment Posting Executive (RCM)
The Payment Posting Executive is responsible for reviewing and validating automated payment postings to ensure accurate reimbursement and account reconciliation. At TrueRCM, approximately 85% of payment posting is automated through our proprietary platform, allowing the team to focus on payment exceptions, reconciliation, recoupments, offsets, overpayments, balancing, and payer-specific payment analysis.
The ideal candidate should possess strong knowledge of Explanation of Benefits (EOBs), Electronic Remittance Advice (ERA), payer reimbursement methodologies, and payment reconciliation.
Key Responsibilities
Payment Posting & Validation
• Review and validate automated payment postings for accuracy.
• Post manual payments that cannot be processed through automation.
• Verify payments against EOBs, ERAs, and payer remittance advice.
• Ensure payments are accurately applied to the appropriate patient accounts and billing codes (CPT/HCPCS).
Payment Reconciliation
• Balance daily payment batches with bank deposits and remittance reports.
• Reconcile bulk check payments and virtual credit card (VCC) payments.
• Identify and resolve payment discrepancies before final posting.
• Ensure all payment batches are balanced and closed accurately.
Payment Exception Management
• Identify and process recoupments initiated by insurance payers.
• Review and reconcile payer offsets across multiple claims.
• Identify overpayments and initiate appropriate refund or adjustment workflows.
• Process underpayments and escalate accounts requiring AR follow-up.
• Review zero-pay and partial-pay claims to determine the appropriate next steps.
Insurance Payment Knowledge
• Understand payer reimbursement methodologies for:
- Medicare
- Medicaid
- Medicaid Managed Care (MCO)
- Medicare Advantage
- Commercial Insurance
• Interpret payer-specific EOB and ERA remarks and adjustment codes.
• Review contractual adjustments based on payer agreements.
Quality & Compliance
• Ensure compliance with HIPAA and company policies.
• Maintain high posting accuracy and productivity.
• Document payment exceptions and resolutions appropriately.
• Collaborate with AR, Billing, and Client Services teams to resolve payment-related issues.
Required Skills
• Good understanding of the US Healthcare Revenue Cycle.
• Knowledge of:
- EOBs and ERAs
- CPT/HCPCS billing codes
- Payment posting workflows
- Recoupments
- Payer offsets
- Overpayments and refund processing
- Contractual adjustments
- Payment balancing and reconciliation
• Ability to interpret insurance payment details and remittance advice.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Good communication and documentation skills.
Preferred Qualifications
• Graduate in any discipline.
• 1–3 years of experience in US Healthcare RCM.
• Experience in Payment Posting, Cash Posting, Medical Billing, or Revenue Cycle Operations.
• Experience with Practice Management Systems, ERA processing, EOB posting, ClaimMD, Waystar, or similar healthcare payment platforms is preferred.
Key Performance Indicators (KPIs)
• Payment posting accuracy.
• Payment batch balancing accuracy.
• Reconciliation completion within SLA.
• Exception resolution turnaround time.
• Quality audit score.
• Productivity (payments/transactions processed per day).
• Overpayment and recoupment resolution accuracy.
• Daily balancing compliance.
TrueRCM leverages advanced automation to process approximately 85% of payment posting activities, enabling our Payment Posting team to focus on high-value financial reconciliation and payment analysis. Team members gain expertise in payer reimbursement, remittance interpretation, exception management, and revenue cycle optimization, providing excellent opportunities for career growth within US Healthcare Revenue Cycle Management.
- Chennai
AR caller
Key Responsibilities:
- Make outbound calls to insurance companies regarding outstanding claims.
- Follow up on unpaid and pending claims.
- Check claim status, payment status, and expected payment dates.
- Contact insurance representatives to obtain claim updates.
- Document call details and follow-up actions accurately.
- Identify issues such as claims pending, rejected, or requiring additional information.
- Maintain daily productivity and quality targets.
- Escalate unresolved issues to the appropriate team.
Requirements:
- Experience in US Healthcare AR/Medical Billing preferred.
- Good verbal communication and interpersonal skills.
- Basic knowledge of US insurance and medical billing processes.
- Willingness to work US shifts
- Chennai
AR Analyst
Key Responsibilities:
- Analyze outstanding accounts and insurance claims.
- Review denied and rejected claims to identify the root cause.
- Work on claim corrections, resubmissions, and appeals as required.
- Analyze denial trends and identify recurring issues.
- Review EOBs/ERAs to understand payment and denial details.
- Take appropriate action to resolve denials and reduce outstanding AR.
- Coordinate with coding, charge entry, payment posting, and other teams for claim resolution.
- Maintain accurate documentation of denial actions and follow-ups.
- Prioritize accounts based on aging, balance, and denial category.
- Meet productivity, quality, and resolution targets.
Requirements:
- Experience in US Healthcare AR/Denial Management preferred.
- Strong knowledge of insurance claims, denials, EOB/ERA, and AR processes.
- Good analytical and problem-solving skills.
- Knowledge of denial codes and claim resolution processes is preferred.
- Willingness to work US shifts
